NOT WORTHY OF INVESTMENT
A TOTAL LET DOWN
After purchasing a Peloton bike, the ownership experience quickly turned frustrating. The bike repeatedly malfunctioned and failed to work as advertised, making it unusable for regular workouts. Despite multiple attempts to contact Peloton Canada’s head office for support or even basic acknowledgment, we received no response. Weeks turned into months with no resolution, yet the monthly subscription fees continued to be charged. What was sold as a premium fitness experience instead became a costly lesson in poor customer support and unaccountable service.